Returns

NEED TO MAKE A RETURN?


We want you to have the best shopping experience ever! If for some reason, you are not completely satisfied with your purchase, email us at wecare@blacpanda.com or click here for assistance, and well do our best to fix it! If your item does not qualify for a return or exchange, please message us for additional options as we can provide a repurchase at a significant discounted amount. You can exchange your item if it is defective or return your item for a full refund within 5 days. Please contact us before sending the item back to us for a refund. We do not accept returned items that were sent back by you directly without checking with us first.

Items returned without approval will be subject to a fee which will be deducted from your refund, if not paid.  Unauthorised holiday returns will be subject to a 50% fee deducted from your refund. Refused shipments for final sale items will also be subject to a 50% fee which means you will only receive a partial refund.


Please Note:

All returned items must be unworn, unwashed, and returned in their original condition. The original tag must still be attached.
Shipping and handling charges are non-refundable when returned for a refund.

 

Returns and Exchange Criteria 

Since all products are made to order, we do not offer returns but we do provide exchanges for applicable purchases. Feel free to contact us if you have any questions. Store Credit or Exchange can be provided if applicable. Please note that customer is responsible to pay for ALL shipping fees including the cost to ship the exchange item. Clearance/Sale items are final sales, no exceptions. Our policy lasts 5 days after receipt of purchase. If more days have gone by since you received your products, unfortunately, we can’t offer you a refund or exchange. 

  • Items eligible for exchange must be returned unworn, unwashed or defective with all original tags attached. Item must be in perfect condition( no perfume, smoke smell, no stains)
  • If we receive your item back and exchange does not meet the requirement, we hold the right to refuse the exchange and charge you for shipping the item back to you.
  • Once approved for the exchange, we must receive the item back within 21 days
  • If Item being exchanged is out of stock, store credit will be issued. This credit does not include initial shipping charges initially incurred.

 

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 days.

 

EASY RETURNS:
Need to make a return? Email us at wecare@blacpanda.com or click here to send us a message.

RETURN PROCESS:
Email us for return instructions for your order.
Ship back your order.
Please allow 7 business days for your return to be processed. Once your return is processed, you will receive an email confirmation.

 

We are a small business and we aim to provide you quality products at low prices. We can only do so if everyone abides by the aforementioned guidelines.