BlacPanda offers a 10 day replacement guarantee*
Ordered a wrong model/size? The product doesn’t match the ordered product? Received a damaged/broken product? Call us and we will have your order undergo a return process for which you would have to send the product back to us at House No 229, Sector-80, Mohali, Punjab, 160062 and you will receive a replacement product within a few days after we receive the parcel. (However, we cannot assure that we will receive your parcel. You must provide us with a tracking ID on the email)
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Any personalised item shall not be exchanged/refunded.
For ‘On-Sale’ products, BlacPanda offers an exchange only if the product arrives in a damaged condition or is defective.
To claim an exchange for a product, please get in touch with us as soon as you take delivery.
We do not provide any refund whatsoever. You can always exchange the product for the same amount.